Privacy Policy
Last updated:
Introduction
Quorvexxchalvorn respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our personal shopping and delivery services.
Information We Collect
We collect various types of information to provide and improve our services:
- Personal Information: Name, email address, phone number, delivery address, and payment information
- Shopping Preferences: Product preferences, delivery preferences, and service history
- Usage Data: Information about how you interact with our website and services, including pages visited, time spent, and features used
- Device Information: IP address, browser type, device type, and operating system
- Location Data: Delivery addresses and location information when using our services
How We Use Your Information
We use your information for the following purposes:
- Processing and fulfilling your shopping and delivery requests
- Communicating with you about your orders, services, and account
- Personalizing your shopping experience and recommendations
- Improving our services, website functionality, and user experience
- Processing payments and managing transactions
- Sending service-related notifications and updates
- Analyzing usage patterns to enhance our services
- Complying with legal obligations and protecting our rights
Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:
- Contract Performance: To fulfill our contractual obligations when providing shopping and delivery services
- Legitimate Interests: To improve our services, prevent fraud, and ensure website security
- Consent: When you have provided explicit consent for specific processing activities, such as marketing communications
- Legal Obligations: To comply with applicable laws and regulations
Information Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: With third-party service providers who assist us in operating our business, such as payment processors, delivery partners, and IT service providers
- Business Transfers: In connection with any merger, sale of assets, or acquisition of our business
- Legal Requirements: When required by law, court order, or government regulation
- Protection of Rights: To protect our rights, property, or safety, or that of our users or others
- With Your Consent: When you have given explicit consent for specific sharing arrangements
We do not sell your personal information to third parties.
Data Protection
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Secure storage systems with restricted access
- Regular security assessments and updates
- Access controls and authentication procedures
- Employee training on data protection practices
Your data is stored securely and accessed only by authorized personnel who require access to perform their duties.
Your Rights and Options
Under applicable data protection laws, including GDPR, you have the following rights:
- Right of Access: Request a copy of the personal information we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete information
- Right to Erasure: Request deletion of your personal information under certain circumstances
- Right to Restrict Processing: Request limitation of how we process your information
- Right to Data Portability: Receive your data in a structured, commonly used format
- Right to Object: Object to processing of your information for legitimate interests or direct marketing
- Right to Withdraw Consent: Withdraw consent where processing is based on consent
- Right to Lodge a Complaint: File a complaint with your local data protection authority
To exercise any of these rights, please contact us using the information provided in the Contact Us section.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:
- Standard contractual clauses approved by relevant data protection authorities
- Adequacy decisions recognizing the recipient country's data protection standards
- Other legally recognized transfer mechanisms
Data Retention Periods
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:
- The nature of the information and the purpose for which it was collected
- Legal and regulatory requirements
- The need to resolve disputes and enforce agreements
- Business operational requirements
When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.
Third-Party Services
Our website and services may integrate with third-party services that collect and process information. These services include:
- Google Ads Conversion Tracking: Tracks conversions and measures advertising effectiveness. Information collected is subject to Google's Privacy Policy.
- Google Ads Remarketing: Enables us to show relevant advertisements to users who have visited our website. Uses cookies and similar technologies.
- Google Analytics: Analyzes website usage and visitor behavior. Collects anonymized usage statistics and trends.
- Google Maps API: Provides mapping and location services. May collect location data and usage information.
These third-party services have their own privacy policies and terms of service. We encourage you to review their policies to understand how they handle your information.
Use of Cookies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device that help us remember your preferences and improve our services.
We use various types of cookies, including essential cookies necessary for website functionality, analytical cookies to understand usage patterns, and marketing cookies for advertising purposes. For detailed information about our cookie practices, please see our Cookies Policy.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on this page with a new "Last updated" date
- Sending an email notification to registered users for significant changes
- Displaying a notice on our website when changes are made
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will respond to your inquiries within a reasonable timeframe, typically within 30 days of receipt.
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